SHIPPING & RETURNS

Shipping Policy

Shipping:

All orders inside the United States will ship for free using either USPS Priority mail or UPS Ground shipping. Any international orders will be shipped using USPS international and will be at the expensive of the buyer.

Production Lead Time:

While I do try to keep as many raw prints in stock as possible most of the items will be made as ordered. Raw finish items have a production time of 7-14days before shipping while finished items production time will average 4-6 weeks before shipping. If you are on a deadline and need a rush order contact us at 3dpropshoppe@gmail.com or using the contact page.
 

Return & Exchange Policy

Thank you for shopping at 3D-PropShoppe. If you are not entirely satisfied with your purchase, we're here to help.

 

Returns:

You have 7 calendar days to start a return from the date you received it.
To be eligible for a return, your item must be in the same condition that you received it. Your item must also be properly packaged for return shipping so that the item is not damaged while being returned. If the item is damaged during the return shipping only a partial refund will be returned to you.

 

Refunds:

Once we receive your item, we will notify you that we have received your returned item. We will then immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your cards issuer's policies. If you do not see your refund within 2 weeks of my email saying you were refunded then contact me via the contact page to figure out what happened.

 

Exchange:

You will have 14 calendar days to initiate and exchange if your item does not fit properly. Items can only be exchanged for the same item in the same finish and color. To initiate an exchange please email us at 3dpropshoppe@gmail.com

 

Return Shipping:

You will be responsible for paying for the shipping costs for returning your item. Shipping costs are nonrefundable.